Safaricom Ethiopia New Vacancy 2026

Safaricom Ethiopia New Vacancy 2026: Safaricom Ethiopia is seeking a various vacancy talented and strategic managers to lead our Consumer Insight and Analysis team. In this role, you will play a vital part in shaping the commercial success of our Consumer Business Unit (CBU).

At Safaricom Ethiopia, we are a purpose-led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In under four years, we have grown to serve over 10 million customers, with our network now reaching 55% of Ethiopia’s population – a testament to our bold vision and trusted partnerships.
Guided by core values such as customer obsession, innovation, integrity, and get it done together, we are building a workplace that is dynamic, inclusive, and empowering. We believe our greatest strength lies in our people. That’s why, for two consecutive years, we have proudly get earned the Top Employer Award – in recognition for our unwavering commitment to fostering a supportive, innovative, and inclusive environment to people.
Join Safaricom Ethiopia and be part of a team that is shaping the digital future of Ethiopia. Here, your work has meaning, your voice matters, and your growth is our priority. Together, we are transforming lives for a digital future.

Manager: Consumer Insight and Analysis (External)

CORE COMPETENCIES, KNOWLEDGE AND EXPERIENCE
Job Knowledge:

5–8 years of experience in commercial performance management, business planning, CVM, pricing, or data analytics, preferably within telecommunications.
Technical Skills
    Proficiency in data analytics tools and technologies such as SQL, Power BI, or similar platforms.
    Strong experience with data warehousing and ETL processes.
    Strong database querying skills.
    Proven track record of translating data into business strategies and actionable insights.
    Strong understanding of key telecom metrics (e.g., ARPU, churn rate, customer segmentation).
Business Skills
•    Strong ability to interpret performance data and convert it into commercial actions and decisions.
•    Strong understanding of telecom commercial KPIs (ARPU, churn, acquisition cost, retention, usage).
Leadership & Stakeholder Skills
•    Proven ability to influence senior stakeholders and drive alignment across multiple commercial teams.
•    Strong people leadership, coaching, and performance management skills.
•    Excellent communication and storytelling skills with a strong commercial narrative.

Senior Accountant-Credit Control

Qualifications

Accounting or related Finance bachelor’s degree from a recognized university. ACCA will be an added advantage.
3-4 years’ experience in a Credit Control administrative and/ or account management role in debt management experience in a well-run company working with multiple business partners
Proven experience & good understanding of debt
acquisition and management and Experience in building complex financial models to evaluate various financial plans.
Experience in Oracle or any other ERP

Responsibilities

Enhanced & increased cash collection against revenue of above 100% month on month.
• Continuous ledger collection on other buckets collection as guided by the collection matrix.
• Ensure contained debt spill over monthly with maximum of 1% per age bucket
• Monthly Engagement with Technical billing on roaming rates system updates to enhance billing accuracy and drive demand reduction on billing disputes
• Full reconciliation & customer engagement on overdue accounts
• Timely Receipting of EFTs & withholding taxes & allocation of credits to ensure clean ledger and reconciled customer accounts.
• Auto-Audit review of the withholding tax portfolio
• Implement right first time on business processes.
• Proactive resolve and closure of customer queries &
• Improved customer satisfaction and therefore assured churn reduction.
• Ensure that the collection plan only affects the unpaid accounts.
• Daily review of the consumption reports daily and bar customers were necessary.
• Follow up reconnection after payment to improve on customer satisfaction, rapport, and work with others more effectively
Build and maintains strong relationships and network.

Executive Head of Department – Reward & OE

Qualifications

Must have technical / professional qualifications:

Bachelor’s degree in arts, social sciences & business
Higher National Diploma in Human Resources Management from an accredited institution.
10 years’ total experience in leadership role, 4 of which must be in Reward and OE leadership role.
Ability to employ solid planning, strategic & decision-making skills.
Flair and passion for analysis, organization design and change management
Ability to influence professionals of senior management level and peers.
Exceptional interpersonal, leadership, and communication skills.
Ability to develop and maintain highly effective relationships, externally and internally.
Ability to employ conceptual business skills in understanding the organization’s bigger picture
Proficient business acumen.
Desired
Post-graduate degree in Business Administration or Human Resources will be an added advantage.

Deputy Chief Financial Officer

Qualifications

MA in Accounting or A bachelor’s degree from a recognized university.
A qualified and registered Certified Public Accountant (CPAK) and or Chartered Accounting qualification.
Minimum of 10 years’ post qualification experience gained in financial or management accounting in a large multinational organization.
Must have over 4 years’ experience in supervising and managing the performance of Accountants in a large organization.

How to Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume