ESX operates the business of a securities exchange, functions as a Self-Regulatory Organization (“SRO”) and serves as the central market organizer providing an integrated product suite covering the equities, fixed income, and money market segments of the capital markets. As the pioneer securities exchange, ESX aims to play a critical role in the development and growth of the Ethiopian capital markets. ESX’s core objective is to facilitate access to capital and support effective capital allocation in a manner that supports Ethiopia’s economic growth. By developing a well-regulated and efficient capital market ecosystem, ESX will enable mobilization of financial resources for both public and private sector institutions while providing investors a reliable platform to invest in a reliable and efficient environment

Job Summary

The role supports risk management at the ESX by contributing to the development and implementation of the Enterprise Risk Management (ERM) framework in line with international standards. The position is responsible providing technical guidance to departments on risk identification and mitigation, analyzes loss incidents, delivers risk management training, and supports planning and budgeting activities for the Risk function, while performing additional duties as required. Grade: Senior Analyst-I Reporting to: Chief Risk and Compliance Officer

Roles and Responsibilities

• Participate in the development and/or revision of ESX’s ERM Framework based on internationally accepted standards and practices.
• Develop risk management and related procedures.
• Prepare annual and ahoc risk assessment and regular monitoring reports by reviewing risk mitigation activities and limits.
• Provide technical support to 1st line risk teams/departments in the preparation of risk register of their respective departments based on the ERM framework.
• Develop and maintain corporate level risk register of ESX.
• Gather and review risk assessment and risk mitigation progress reports from Risk Assessment Units (Departments) and produce corporate level risk assessment report.
• Conduct analysis of actual/materialized loss incidents of ESX.
• Prepare executive level risk monitoring reports that are precise, accurate and tailored to the Board of Directors, Executive Management and Regulator’s need and present to the Board of Directors and Executive Management as deemed necessary.
• Arrange/Deliver training on risk management for employees of the ESX as deemed necessary.
• Prepare/Review annual plan and budget of the Risk Team and the progress report thereon.
• Perform other duties as required.

Qualification and experience:

• MA/MBA/BA in Economics, Management, Business Administration, Finance, accounting or related field.
• Minimum of 5/7 years of working experience (preferably in capital markets and/or financial sector) of which at least 3 years’ experience in risk management.
• Strong understanding of securities markets, trading operations, and risk management principles.
• Knowledge of Ethiopian financial regulations, international risk frameworks (e.g., COSO, ISO 31000), and risk assessment methodologies.
• Proficiency in risk analysis tools, data visualization, and risk reporting is advantageous.

Key Competencies

• Strong analytical, problem-solving, and decision-making skills.
• Current knowledge of industry practices, trends, and issues.
• Ability to work independently and collaboratively with cross-functional teams.
• Excellent communication and presentation skills, with the ability to engage with senior management and regulators.
• Attention to detail and ability to work under pressure.
• Proactive and solution-oriented mindset.
• Strong ethics and integrity in handling confidential information.
• Excellent organizational and multitasking abilities.
• Energetic, ability to work effectively as a team member in a private multi-cultural environment.
• Good interpersonal, presentation and written communication skills.
• A positive “can-do” attitude, open-minded and sense of ownership.

Female applicants are highly encouraged to apply! Location: Addis Ababa Deadline: March 28, 2026

How To Apply

Qualified and interested applicants shall submit their application along with their updated cv in a word or PDF/Word format via https://erp.esx.et/job/detail/3

Customer Support Intern

Qualification Required:

• BSc degree in Information Technology, Computer Science, Business Information Systems, Marketing, Journalism, or related fields.
• Skills
  • Strong communication skills
  • Ability to explain technical concepts in simple terms
  • Basic understanding of mobile applications and digital platforms.
  • Good problem-solving ability
  • Ability to work collaboratively with different departments
  Language Proficiency
  • Fluent in English and Amharic languages
  • Proficiency in other Ethiopian language(s) is considered an asset.

Customer Support

• Receive and respond to phone calls from investors, potential issuers , market participants, and the public regarding ESX services.
• Provide clear and accurate information about:
  • ESX services and general operations
  • Investor registration and participation in the capital market
  • Accessing ESX digital platforms including the Neway ESX App
• Guide callers step-by-step in navigating digital services, such as ESX Academy, and Neway ESX App

Issue Identification

• Identify and document user-reported issues, complaints, or technical difficulties related to ESX services and platforms.
• Report unresolved issues or technical problems to the appropriate ESX teams (technical, operations, or communications).

User Guidance

• Assist callers in troubleshooting common problems such as:
  • Login difficulties, Password reset
  • Navigation challenges on ESX platforms
  • Understanding basic features and services offered by ESX.

Documentation and Reporting

• Maintain a documented record of user inquiries, issues, and resolutions.
  • Provide periodic summaries (daily or weekly) highlighting common user questions, recurring issues, and areas requiring further clarification or improvement.

User Experience Feedback

• Provide feedback to the ESX team regarding recurring user challenges or usability concerns.

• Preferred
  • Experience in customer service or call center environments
  • Interest in capital market or fintech platforms
  • Familiarity with the Ethiopian Securities Exchange (ESX) and its role in the capital market ecosystem.
  • Having ESX digital academy certificate is considered an asset.

Location: Addis Ababa Deadline: March 30, 2026

How To Apply

Qualified and interested applicants shall submit their application along with their updated cv in a word or PDF/Word format via https://erp.esx.et/job/detail/2

Frequently Aked Question